Does AME deliver equipment?
Of course! We are willing to work out the most convenient delivery method for all of our clients. Whether shipping, trucking or otherwise, we will work with you to determine the best way to get your equipment to you.
What are your exchange and return policies?
If you are dissatisfied with your equipment for any reason within 7 days of delivery, we will exchange the equipment or accept its return, provided that the unit is returned in the same condition it was received in, tamper stickers have not been removed, and the units are returned within the allotted time period. Please note that all returns that are made not as a result of a defect will result in a 20% restocking fee.
Do your products come with a complementary warranty?
Yes! Everything that we sell comes with a 60 day warranty. Contact us for extended warranty options.
What factors should I consider when evaluating refurbished equipment?
Always get certification, calibration reports (nearly all machines need to be calibrated periodically), and ask for the history of where the machine came from to determine the life expectancy of the equipment.
What cost savings can I expect if I purchase refurbished medical equipment, as compared to new equipment?
Typically one should expect to pay no more than half of the original sales price of the equipment. More often than not, it is less than half. However, in today’s medical climate in which reimbursements are constantly decreasing, more and more physicians are turning to second hand equipment. With this increase in demand, prices may occasionally be slightly higher than 50% of the original sales price.
What do the terms “refurbished” or ”reconditioned” equipment mean?
Refurbished or reconditioned equipment has been thoroughly tested and comprehensive preventive maintenance has been performed. We perform a safety test, an electrical safety test, an electrical leakage test, a voltage test, and calibration. We replace worn parts (i.e. ultrasound transducers often need their membranes replaced), and always replace internal and external batteries. All of our refurbished or reconditioned equipment is guaranteed to meet the stringent industry standards the FDA places on medical devices.